TERMS OF USE AND PURCHASE

Website Owner and Service Provider

Article 1

The owner of the website www.krestonedu.com (hereinafter referred to as: Kreston Edu website) is the business entity:

– KRESTON MDM REVIZIJA DOO BEOGRAD, a company for auditing services, with its registered office at Kralja Milana Street No. 25, Belgrade, registration number 20016515, VAT number 1037991082 (hereinafter referred to as: Kreston).

Kreston Education

Article 2

Kreston Education is a service providing online education, designed by Kreston and offered remotely via the Kreston Edu website (hereinafter referred to as: Kreston Education).

Kreston Education is provided through the purchase and participation in online courses chosen by the user, under the terms and conditions established in these Terms.

Subject of the Terms

Article 3

These Terms govern the conditions of use of the Kreston Edu website and the terms of purchase of the Kreston Education service.

These Terms, along with the Privacy Policy and Cookie Policy, constitute an agreement that comprehensively regulates the relationship between the visitors of the Kreston Edu website, users of the Kreston Education service, and Kreston as the owner of the Kreston Edu website and provider of the Kreston Education service.

Terms of Use of the Kreston Edu Website

Article 4

Access to the Kreston Edu website is available to all internet users.

By accessing the Kreston Edu website, you agree to comply with and accept these Terms without any objections.

The Kreston Edu website and Kreston Education services are intended for individuals over the age of 18.

If you are under the age of 18, please refrain from using the Kreston Edu website and Kreston Education services without the consent of a legal guardian.

If you disagree with any part of these Terms, please do not use the Kreston Edu website or the Kreston Education service in any way.

Terms of Purchase

Article 5

The condition for purchasing a service from Kreston Education is the selection of an online course from the Kreston offering and the user’s registration, with explicit acceptance of these Terms.

Article 6

Users have the option to purchase one or more online courses from the Kreston offering.

The list of online courses in various fields, the training methods, and the price expressed in RSD for each online course are available on the Kreston Edu platform.

Kreston reserves the right, in accordance with its business policy, to offer discounts on online course prices as a sales incentive, in compliance with applicable regulations.

At the time of registration, the user agrees to receive occasional email notifications from Kreston about current offers from Kreston Education.

Article 7

After selecting the online course they wish to purchase, users register using their email address and a password of their choice, providing additional necessary information to conclude and execute the purchase agreement and to receive the certificate mentioned in Article 18 of these Terms.

Purchase of an Online Course

Article 8

The user purchases the selected online course by paying the price with payment cards – VISA, Maestro, or MasterCard – that support online payments.

Card payments will be processed in cooperation with AllSecure d.o.o. and UniCredit Bank, securely and certified in compliance with all applicable regulations governing online payments.

Available Payment Methods

Article 9

Payment for products on our online store can be made by one of the following methods: payment cards – VISA, Maestro, or MasterCard – that support online payments. Card payments are processed in cooperation with AllSecure d.o.o. and UniCredit Bank, securely and certified through the AllSecure Payment Gateway, by simply entering the payment card details.

Once the card details are entered and payment is confirmed, the bank authorizes the transaction, and the order is approved and enters the further process for delivery preparation. The amount will be reserved on your card (account) and will not be available for other purposes.

The transaction will be completed and the amount will be deducted from your account only after the purchase is confirmed as outlined in Article 14. If payment is not completed, i.e., the amount is not deducted from the account within 14 days of your order acceptance, the order will be canceled and deleted. After the 14-day period, the reserved money on your account will be released and will be available to you again. You can then repeat the same or a new order and make payment related to it.

Please check with the bank that issued your card whether your card supports online payments.

Data Protection during Payment

Article 10

When entering payment card details, sensitive information is transmitted over a public network in a secure (encrypted) form using the SSL protocol, applying the latest tokenization methods for sensitive data, and in compliance with PCI-DSS standards. At no point are payment card details accessible to the merchant.

3D Secure protection for all merchants and customers – The AllSecure Payment Gateway uses the highest global data protection and privacy standards. All merchants using the AllSecure Payment Gateway are automatically enrolled in 3D-Secure protection, ensuring secure purchases for customers. Card numbers are not stored on the merchant’s system, and the data entry is protected by SSL encryption.

PCI DSS Standards – The AllSecure Payment Gateway continuously complies with all card organization requirements to enhance merchant and customer security. Since 2005, the system has been certified as PCI-DSS Level 1, representing the highest industry standard. The PCI Data Security Standard (PCI-DSS) defines necessary security measures for processing, storing, and transmitting sensitive cardholder data. PCI standards protect sensitive cardholder data throughout the entire payment process: from data entry at the merchant’s point of sale, through communications between the merchant and relevant banks and card organizations, to the subsequent storage of this data.

Refund Policy

Article 11

In the case of a refund to a customer who has previously paid using a payment card, partially or in full, and regardless of the reason for the return, the refund will be processed exclusively to the same VISA, Maestro, or MasterCard used for the payment. This means that our bank will process the refund to the cardholder’s account upon our request.

Currency Conversion Statement

Article 12

All payments will be made in dinars (RSD). If paid with cards from foreign issuing banks, the dinar transaction amount will be converted into the bank’s settlement currency (EUR) according to the exchange rate of the National Bank of Serbia. When the cardholder’s card is charged, the already converted amount will be converted into the local currency of the user, according to the exchange rate applied by the card payment operators.

Consent to Receive Electronic Fiscal Receipt

Article 13

The customer agrees to receive the fiscal receipt from Kreston, as the seller, in electronic form.

Confirmation of Successful Purchase

Article 14

After successfully purchasing the selected online course, the user will receive a confirmation of the purchase along with a link to their profile on the Kreston Edu website, where they can access the purchased course.

The purchase confirmation with the link to access their profile on the Kreston Edu website will be sent to the email address used for registration.

Online Attendance

Article 15

The attendance of the purchased online course is carried out through online learning on the Kreston Edu website.

The user is entitled to access the purchased online course for a period of 365 days, starting from the day Kreston confirms the purchase and provides a link to access their profile on the Kreston Edu website (hereinafter referred to as the “Education Period”).

If, during the Education Period, the Kreston Edu website is unavailable to the user due to Kreston’s fault, the Education Period will be extended for the duration of the outage.

Article 16

All necessary educational materials and knowledge assessment processes are available to users on the Kreston Edu website.

The user attends the purchased online course on the Kreston Edu website at their own pace during the Education Period, according to their individual capabilities.

Article 17

The user may be logged into their profile on the Kreston Edu website from only one device at a time.

Certificate

Article 18

The user who has completed the online course will receive a certificate of Kreston Education issued by Kreston, bearing the name of the registered user.

User Rights

Article 19

The user is responsible for ensuring the compliance of the Kreston Education service in accordance with applicable regulations.

As a purchaser of the Kreston Education service, the user has the right to file a complaint in the event of service non-compliance and all other consumer rights in accordance with applicable regulations.

The user may file a complaint and contact Kreston regarding any other issues related to Kreston Education using the contact details provided in Article 28 of these Terms.

Kreston is obligated to respond to the complaint or request within 8 days from the date of receipt.

Withdrawal from the Contract

Article 20

The user does not have the right to withdraw from the contract from the day the purchase is confirmed, and the link to access their profile on the Kreston Edu website is provided, in accordance with Article 36, paragraph 1, point 13 of the Consumer Protection Act.

Restrictions and Prohibitions

Article 21

It is prohibited to use the Kreston Edu website in a manner contrary to its intended purpose.

It is prohibited to use the Kreston Edu website in a manner contrary to its intended purpose.

The user agrees not to use the Kreston Edu website or Kreston Education for any unlawful, fraudulent, malicious, or discriminatory purpose.

Article 22

The user is prohibited from sharing or making their login credentials available, or otherwise enabling non-registered individuals to access their user profile on the Kreston Edu website.

Users are solely responsible for maintaining the confidentiality and security of their user profile and must not allow others to use their login credentials to access content on Kreston Education.

Any actions by the user that violate the provisions of this article entitle Kreston to impose a contractual penalty in accordance with Article 26 of these Terms and seek compensation for damages in accordance with applicable law.

Intellectual Property Rights

Article 23

All educational materials in video and audio format, as well as documents, photos, illustrations, trademarks, concepts, methods, know-how, and other content published on the Kreston Edu website, both within and outside of courses, are the exclusive property of Kreston or Kreston’s business partners. Any unauthorized use is prohibited without prior written consent from Kreston.

The user is prohibited from copying, reproducing, photographing, or otherwise unauthorized use of materials in any form on the Kreston Edu website, both as part of online courses and outside them.

Content, or parts of content, expressed in any form and published on the Kreston Edu website, is the property of Kreston and/or Kreston partners. It is prohibited to reproduce, distribute, or use it in any form, either partially or entirely, for any purposes without Kreston’s explicit written permission.

Unauthorized use of any content or part thereof is considered a violation of copyright, entitling Kreston to impose a contractual penalty in accordance with Article 26 of these Terms and seek compensation for damages in accordance with applicable law.

Limitation of Liability

Article 24

Kreston is not responsible for any damage to the user or any third party arising from or potentially arising from accessing or using the Kreston Edu website.

Kreston does not guarantee that the Kreston Edu website will be available at any time, without interruption or errors, but will make every effort to restore its functioning as soon as possible. However, any issues with the functioning of the Kreston Edu website will not affect the Education Period, which will be ensured for the duration agreed upon.

Kreston is not responsible for any actions or conduct of users or Kreston partners in any way.

Kreston is not liable for the use of other websites that may be accessed through the Kreston Edu website.

By accepting these Terms, users agree to access the Kreston Edu website and any associated sites at their own risk.

The information in video materials and documents on the Kreston Edu website is for educational purposes only, meaning that the purpose of the information contained in them is not to provide complete details on the topics covered, but solely to educate the user.

By accepting these Terms, you accept full responsibility for any damage that may arise from or in connection with the use of the Kreston Edu website.

Processing of Personal Data

Article 25

Kreston, as the owner of the Kreston Edu website, acts as the data controller in accordance with applicable regulations.

Detailed information about the processing of users’ personal data can be found in the Privacy Policy at https://www.mdmedu.tech/en/privacy-policy/ and the Cookie Policy at https://www.mdmedu.tech/en/privacy-policy/

Contractual Penalty

Article 26

Kreston has the right to impose a contractual penalty of three times the price of the purchased course if the user acts contrary to the provisions of Articles 21, 11, and 23 of these Terms, for each individual violation of an obligation or prohibition, with the right to seek compensation for damages in full accordance with applicable law.

Dispute Resolution

Article 27

Kreston and users agree that any disagreements regarding the provided service, interpretation, and application of these Terms will be resolved amicably and in good faith, with the possibility of out-of-court dispute resolution in accordance with applicable regulations.

In the event of a dispute related to the provided service, interpretation, and application of these Terms, the competent court in Belgrade will have jurisdiction, with the law of the Republic of Serbia applying.

Kreston Contact Information

Article 28

Contact with Kreston can be made via:

• email: [email protected],
• phone: +381 (11) 323 4377,
• Monday through Friday from 08:00 to 16:00, or by sending written correspondence to the registered office address of Kreston as outlined in Article 1 of these Terms.

Effective Date

Article 29

These Terms come into effect on May 1, 2023.

Kreston reserves the right to unilaterally amend these Terms at any time.

Amendments to these Terms come into effect on the day they are published on the Kreston Edu website.

These Terms in printed form have full legal effect in accordance with applicable regulations on electronic documents.

If any provision of these Terms is found to be invalid by a competent court, such invalidity will not affect the validity of any other provision of these Terms, and the remaining provisions will remain in effect.

KRESTON MDM REVIZIJA DOO BEOGRAD